Terms & Conditions

The following terms and conditions apply to all transactions. All orders made are subject to the acceptance of these conditions and deemed to be accepted by when you are placing an order. These conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions.

Payment for Goods
We will treat each order for goods as an offer by you to purchase the goods subject to these conditions. You are deemed to accept the conditions when you place an order for goods with us. Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us. An order will not take place (and we will not be deemed to have accepted your order) until we have validated and confirmed your payment. Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order. In the event of any pricing error occurring within our website, within a written or verbal quotation, or contained within any fax or email correspondence however received, all incomplete orders shall be deemed void.

Many of the goods we sell are of a technical nature and whilst we endeavour to publish as much information as is practical about our goods, the descriptions of the goods are as set out on the website. All drawings, photographs, descriptive matter, colour, specifications and advertising on our website are for the sole purpose of giving an approximate idea of the goods. They will not form part of the contract between us.

Your order for goods is subject to stock availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for these goods. We are not liable for any financial loss incured by you relating to interest payments or loss of earnings, or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

Payments for goods must be made in accordance with our purchase procedure as set out on our website. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any details you provide us with that are incorrect or if any order is held up as a result of incorrect or unsubstantiated details.

All new goods are sold with the benefit of a minimum 12 month manufacturers guarantee. Full warranty details are available with your product or form our customer services team. It is your responsibility to complete and return the purchase registration form enclosed with the goods to the manufacturer.

If these goods are deemed tampered with in any way your warranty will become void and you will become responsible for the costs of replacement and return shipping. If no manufacturing fault is found you will be responsible for the costs of replacement and shipping. Wherever possible we will respond to your individual circumstances. Will not be liable for transit damage that may occur on any product you have returned to us for replacement. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for replacement. For advice on how to pack goods safely before return please contact our customer service team.

The warranty does not cover accidental damage, modifications to, failure(s) not due to manufacturing defect(s), when any warranty void sticker has been tampered with, failure to comply with the original manufacturers conditions of intended use, any accessories supplied. Beds Direct cannot be held responsible for any costs arising from unauthorised repairs to equipment during warranty period. Only Beds Direct Warehouse or the equipment manufacturer or their authorised service agents can carry out any warranty work. Any unauthorised repairs or repair attempts will void the warranty.

In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer's or publishers warranty and obtain from the manufacturer or publisher a refund, credit, repair or replacement of the defective goods.

Out of Stock Products
Please note that there may be items in our onlline store which are delivered directly from our supplier. Where such a product is out of stock with our supplier, we will contact you to let you know the expected delivery date or to offer you an alternative.

You can then choose either to wait for the product to come back in stock at the supplier, accept the alternative or receive a full refund.

Credit and Exchanges
We will provide a full refund (excluding delivery and collection charges) if the product you have selected is found to be unsuitable within 7 working days following delivery providing the product is returned in its original packaging, in 'as new' condition, unmarked and all polyurethane packaging unsealed.

Vacuum Packed Mattresses. This particular product will be exempt form the statutory 7 day cooling off period where the products have been unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used. We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Consumer Protection (Distance Selling) Regulations 2000 no:2334. If a product has been ordered to a bespoke size then this item is non refundable due to being a specific individual requirement.

All returns carriage costs will be borne by you the sender.

If a product has been ordered to a bespoke size then this item is non-refundable due to being a specific individual requirement.

These conditions do not affect your statutory rights.