Payment & Shipping

Beds Direct Warehouse accept payment from the following cards:


Payment Security for Our Consumers
Beds Direct Warehouse take your protection very seriously which is why we use PayPal for your payment protection. PayPal uses maximum strength encrypted technology supported by the consumer's browser using a Secure Socket Layer in all of their communication with you, ensuring maximum safety when paying online through Beds Direct Warehouse.

In the event of unsatisfactory delivery we hope you will accept our sincere apologies and we will investigate the matter to ensure your order is delivered as soon as possible after your notification.

At Beds Direct Warehouse we always strive to offer excellent customer service in a friendly and helpful manner. If you have any queries on any section of the website please do not hesitate to ask via our Contact Us page on our site and we will reply as soon as possible.

Delivery

Delivery of the goods shall be made to UK mainland addresses only and when external carriers are used, must be signed for. If you require delivery and live in the following postcodes, KW, IV, AB, PH, DD, PA, NR, SA, CT, TR, PL, TQ, EX, DTLD, BH, Ireland, Channel Islands, Isle of Wight or Isle of Man then please contact the sales office on 01427 617824 for a quote on delivery costs and lead times as these may take longer than the product page states due to being out of area (on the above postcodes).

Selected products are available on FREE 48 HOUR delivery to any UK mainland destination except those post codes previously mentioned. These products are clearly marked in the description

All Deliveries within a 30 mile radius of DN21 2AJ are FREE and will be handled by our own team UNLESS stated or part of the above FREE 48 HOUR service and will be placed in the room of choice at the owners risk.

Deliveries further than 30 miles from DN21 2AJ are subject to a £25 delivery charge UNLESS stated otherwise in product description. These deliveries are made by Courier to ground floor only, however if you do require delivery to a room of choice then please contact the sales office on 01427 617824 where a quote will be given.

The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such request. (at our sole discretion)

We will always attempt to deliver your goods if in stock within 7-10 working days (with exception of weekends & public holidays) but time shall be of the essence. If we are unable to deliver the goods for any reason you will be notified and will not be obliged to pay for the goods. However, we shall not be liable for any loss, which may be suffered by you caused by any delay of delivery unless caused by our negligence. If delivery of the goods is delayed by more than 30 days , you shall be entitled to contact us and cancel the order. Any monies paid in respect of the goods, which are not delivered, will be refunded.

Goods, other than faulty goods, may not be returned after 7 days unless we agree that there is a good reason for us to receive such goods back. If we agree to accept these goods back in stock they are subject to a £69 re-stocking fee. Incorrectly ordered goods or non-delivery (customer out) items are subject to a £69 re-stocking fee. We regret that cannot accept returns of the following, divan bases, fixed frames, pillows, mattresses and products that have been made to a bespoke size or personalised. The above products will be exempt from the statutory 7 day cooling off period where the products have been unsealed, and you right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used. We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Customer Protection (Distance Selling) Regulations 2000 no: 2334.

If goods arrive in a damaged condition you must inform us as soon as possible. We shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods.